Skills Access for clients
With Skills Access you have access to the Global Oracle Contractors Network. It is a formal network of Oracle E - Business Suite Contractors that offers experience and skills that are unequalled in the market place up and down the Technology Stack and right across the Oracle Product Domain.
The service is aimed at clients that require adhoc work remotely in 15 minute increments and / or adhoc days on site - 24 x 7 x 365 as well as the skills and experience that this Network can offer, and at unbeatable value.
World wide presence, plus the fact that with the sheer numbers of Oracle Contractors that have signed up to our Resolution Groups ensures that whatever the issue or request, the ability to respond and resolve can not be matched.
Whether you have a problem with a custom extension, have a change request that needs actioning through to end user training, whether the work can be performed remotely - charged in 15 minute increments or on site (minimum one day) is needed, we can offer assistance. Because of our Global presence and structure of this service we operate 24 x 7.
All Skills Access requests are managed by our 3 Regional Help Desks and are routed to the appropriate Resolution Group and individuals for action. The routing is dependant on many factors e.g. location, type of issue or request, an approximated timeline for resolution / completion, remote work or the need for on site attendance, and of course the client preference and much more.
We operate a Global Service & Support System (GSSS) with a Self Service Portal accessible over the internet that allows you to log your own 'cases' and track them through to completion - you can also telephone us!
The GSSS, used by our 3 Regional Helpdesk as well as our Resolution Group Members, is fully internet enabled and offers a level of insight not only from a progress of issue or request but also in terms of time tracking and reporting. This way you only ever pay for the time you use and avoid unnecessary costs.
We have formalised SLA's in place for support orientated 'cases' and are happy to give indicative time lines for change request 'cases'. With a globalised price list we believe this to be the most cost effective and efficient way to address adhoc work.
